Refund Policy

Right of withdrawal (Finland and EU)

If you purchase products through our ordering process and receive the goods, you generally have the right to withdraw from the purchase. Under EU consumer rules, the withdrawal period is typically 14 days from the day you receive the goods, unless applicable law provides otherwise.

How to request a refund

To request a refund after withdrawal, contact us by email at writetous@phaltronxex.world with your order details. We will reply with return instructions where needed.

Return conditions

In general, returned products should be in a condition suitable for resale and returned with any relevant packaging. We may request proof of purchase.

Refund timing

We process refunds as required by law. In many cases, the refund is made within 14 days after we receive the returned goods or after you provide proof of return.

Shipping costs

Shipping costs may depend on the circumstances and applicable consumer protection requirements. We will explain the applicable approach in our reply when we handle your request.